Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address
• Participant information: age, swimming ability, medical conditions, emergency contacts
• Booking and payment details: date of birth, program selections, transaction history (via a secure third-party payment processor)
• Website usage data: IP address, device type, browser type, site interactions via cookies and analytics tools
• Marketing preferences: communication opt-ins or opt-outs

If you provide personal information about a child or dependent, you confirm that you are authorised to do so as their parent or guardian.

2. How We Collect Your Information

We collect personal information:

• When you fill out a form or booking on our website
• When you call, email, or communicate with us directly
• During program registration or check-in processes
• Via third-party platforms we use for bookings, payments, or analytics

3. How We Use Your Information

We use your personal information to:

• Process bookings and provide surf education programs
• Communicate updates, reminders, or changes about programs you’re enrolled in
• Ensure safety and duty of care during participation
• Respond to enquiries or support requests
• Conduct internal reporting, analytics, and service improvement
• Send promotional offers or newsletters (if opted in)

We only use personal information for the purpose it was collected unless legally required or permitted otherwise.

4. Disclosure of Information

We may share your personal information with:

• Qualified instructors or program staff who need it for safety and logistics
• Third-party service providers such as payment gateways, booking platforms, or email services (under strict confidentiality)
• Emergency services if required for health or safety reasons
• Authorities or regulators, if required by law

We do not sell or rent your personal information to any third parties.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Data is stored securely in password-protected systems and encrypted where possible.

However, no data transmission over the internet can be guaranteed as 100% secure. You acknowledge that you use the website and provide information at your own risk.

6. Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Ask for corrections if your details are inaccurate, out of date, or incomplete

To make a request, please contact us using the details below. We may need to verify your identity before releasing information.

7. Cookies and Analytics

Our website uses cookies and similar technologies to enhance user experience and collect usage data. You can choose to disable cookies in your browser, though this may affect website functionality.

We may use Google Analytics or similar tools to understand website traffic and improve user experience. These tools do not identify individuals.

8. Links to Third-Party Sites

Our site may contain links to third-party websites (e.g. booking systems or social media). We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before submitting any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. 

10. Contact Us

For any questions, concerns, or complaints about this policy or how your information is handled, please contact:

SEA Australia Pty Ltd
Email: Please use the contact form
Phone: 0418963652